> For the complete documentation index, see [llms.txt](https://shipping-protection-app.shop-wil.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://shipping-protection-app.shop-wil.com/about-app/general-information.md).

# General Information

### Overview

With Sam: Shipping Protect, you can offer complete peace of mind for every order. Safeguard shipments against theft or damage while keeping 100% of protection fees. Easily customize protection plans based on cart values, and give customers a simple way to submit claims with images and descriptions. Merchants can resolve claims quickly through refunds, and insurance is automatically added to eligible carts. (We are NOT an insurance company and do NOT underwrite plans.)

<figure><img src="https://1074979317-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FqgD8feDVhQb5QpR8qJzf%2Fuploads%2Fs4fZCSOlHTBSvR5HtybK%2F1.png?alt=media&#x26;token=97189283-1588-44b3-b4c2-ba49d4408009" alt=""><figcaption></figcaption></figure>

### Feature

* Insurance plans: fixed amount or a percentage of the order total, with an optional minimum/maximum price cap for percentage-based plans
* Offer protection on three surfaces: the **cart page**, **checkout**, and the post-purchase **Thank You page**
* Customizable widget appearance: multiple layout templates, typography, colors, and custom CSS
* Manage your claims efficiently — approve, cancel, or resolve via refund (partial or full) or store credit
* Auto-add insurance to eligible carts & auto-fulfillment, multi-currency support
* Built-in **Shopify Sidekick** support — ask Sidekick to search claims, check protected orders, view stats, or get setup help, right from your Shopify admin
* Available on Free, Standard, and Plus plans — some widget layouts and appearance options require a paid plan