General Information

Overview

With Sam: Shipping Protect, you can offer complete peace of mind for every order. Safeguard shipments against theft or damage while keeping 100% of protection fees. Easily customize protection plans based on cart values, and give customers a simple way to submit claims with images and descriptions. Merchants can resolve claims quickly through refunds, and insurance is automatically added to eligible carts. (We are NOT an insurance company and do NOT underwrite plans.)

Feature

• Insurance plans: fixed amount or a percentage of the order total, with an optional minimum/maximum price cap for percentage-based plans

• Offer protection on three surfaces: the cart page, checkout, and the post-purchase Thank You page

• Customizable widget appearance: multiple layout templates, typography, colors, and custom CSS

• Manage your claims efficiently — approve, cancel, or resolve via refund (partial or full) or store credit

• Auto-add insurance to eligible carts & auto-fulfillment, multi-currency support

• Built-in Shopify Sidekick support — ask Sidekick to search claims, check protected orders, view stats, or get setup help, right from your Shopify admin

• Available on Free, Standard, and Plus plans — some widget layouts and appearance options require a paid plan