> For the complete documentation index, see [llms.txt](https://shipping-protection-app.shop-wil.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://shipping-protection-app.shop-wil.com/app-installation/publish-your-docs-1.md).
# Claims Management
Manage your claims efficiently by approving, canceling, or refunding claim requests. Follow the steps below to handle claims within the Sam: Shipping Protection app.
Accessing Claims
1. **Go to Claims Page**:
* Navigate to the Claims page from the main menu.
* Here, you can view all claim requests and their statuses.
* **Check Claim Status**:
* Filter claims by status (Pending, In Progress, Approved, Partially refunded, or Cancel) to focus on the claims that need your attention.
Overview of Claims Page
## Managing Claims
1. **Edit Claim**:
* Click on the **"Edit"** button next to the claim you want to manage.
* You will be redirected to the Order Claim Request Page.
1. **Approve or Reject Claim**
* Review the reasons for the claim.
* Click on the **"Fulfill Claim"** button to approve and resolve the claim (refund, store credit, or reorder — see below), or use **"Cancel"** to reject it.
Find the Claim Status and Fulfill Claim
**Cancel Claim**
* Click on the **"Edit"** button next to the specific order in the claim menu.
* Click on the **"Cancel"** button to reject the claim.
Cancel Claim
**Refund Claim**
* Click on the **"Fulfill Claim"** button.
* A **"Fulfill Claim"** popup will appear.
* Select the **"Refund"** option and insert the refund amount.
* Click on the **"Save"** button.
Popup for Refund Claim
* You can either partially refund the amount or fully refund the claim amount to the customer as per your store policies.
**Refund by Store Credit**
* Click on the **"Fulfill Claim"** button and select the **"Refund by Store Credit"** option from the dropdown menu.
* Insert the amount to issue as store credit instead of a direct payment refund.
* Click on the **"Save"** button. The customer receives a Shopify store credit for the specified amount.
**Re-Order Claim**
* Click on the **"Fulfill Claim"** button and select the **"Re-order"** option from the dropdown menu.
* Insert the number of products that need to be re-ordered or choose to re-order the entire order.
* Click on the **"Save"** button after entering the required information.
## Allowing Claims from the Front End
1. **Enable Claim Form**: see [Insurance Claim Page Setup](/app-installation/publish-your-docs.md) to add the Claim Page to your storefront.
2. **Customer Claim Submission**
* Customers can enter the email ID used to place the order, the order number, and the reason for the claim.
* After filling in the details, they can submit the claim.
Claim Page
Find where to Insert reason , add the images of the product and button to submit to request for claim
## Claim Settings & Translations
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* **Claim Settings**, available directly on the Claims page, let you configure options such as automatic refund-by-store-credit and refund ranges.
* **Claims Translations** is a separate page where you can translate the customer-facing claim form and claim status messages into your store's supported languages.
